Back Office Outsource Services

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You first require determining your outsourcing needs, the level of operational control you want, and the right company to work with for long. All these factors will help you make a wise decision for your insurance business. Insurance experts at back office business Cogneesol work round-the-clock, five days a week. We work according to a three-shift schedule – day, mid, and night shift, ensuring your projects are completed within the predefined deadline, and real-time reports are delivered accurately.

BPO means placing important business processes in the hands of another party and relinquishing some control. Although you remain at the helm of your operations, you must rely on your provider to keep day-to-day operations running smoothly. By placing these crucial but secondary processes in the hands of trusted professionals, you and your team will have more time to concentrate on the most important aspects of your company. Let the back office experts do what they do best for you, so you can do what you do best for your customers.

Utility Bill Processing

The cost of maintaining this infrastructure after you develop can also be very high. In the meantime, these back office support outsourcing pros and cons will help you make a more informed decision. Departments have to be expanded or created from Software maintenance scratch, and then you are stuck managing the cost and effort of hiring and training new employees. If your back office operation is more efficient, consuming fewer resources , then you’ll have more to invest in accelerating top line growth.

back office outsourcing projects

However, we understand your concern that usually arise because of market competition. We stay available round the clock so that you can assess our quality service any time according to your needs. Our back-office support executives have thorough knowledge to manage the business and have years of experience for multiple platforms.

Back Office Outsourcing

Outsource back-office support for workplace efficiency while you focus on core functions. Optimize your staff recruitment, hiring, and onboarding process with RPO solutions. Assign high-level tasks requiring specialized problem-solving skills to a team of subject matter experts. Our highly skilled and trained professionals execute assigned tasks meticulously and undergo regular skill training to maintain the standard of their competencies. We stringently enforce the best practices of data security as per ISO to ensure that your data remains secure at all times.

  • What all these technical infrastructure features have in common is their ability to seamlessly work in concert to provide our clients with innovative, cost-effective solutions.
  • SSR team is competent at preparing the common reports and managing data through word processing templates.
  • Either way, Confie will help you devise a solution that meets your needs efficiently and economically.
  • When you leave the details to SupportNinja, you can focus on your core competencies and grow your business.

Invensis’ deep industry specific expertise helps us to tailor customized back office BPO services that match your business needs. We aim to enhance your service delivery excellence while ensuring compliance with industry-followed quality and security standards. In a market research project, for example, the back office marketing team creates market research survey questions, and the outbound contact center team collects telemarketing survey data. At this point, transcriptionists might get involved to transcribe customer interviews.

Outsource Your Headache

It is best to agree on reporting with the call center that includes key performance indicators and the number of cases handled. This way, you can be sure that work is being done efficiently and that the call center is not billing for too many hours.

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It has its own unique value for insurers as it has become prominent in the insurance industry. What all these technical infrastructure features have in common is their ability to seamlessly work in concert to provide our clients with innovative, cost-effective solutions. Through the use of advanced technology, we are able to collect data simultaneously from multiple sources in a real-time environment.

Most Outsourced Back Office Support Services And Keys To Solutions That Work

While you concentrate on growing your business, we manage non-essential parts of your business and help you focus on core functions. BackOffice Pro in India has helped companies get a superior business edge by delivering best-in-class BPO services that not only help companies transform, but also realize competitive advantage. Rely Services, a world leader in BPO services supporting organizations with premium quality data management services covering their customized business needs. Then, before assigning the project to a team, we get a non-disclosure agreement signed by them to ensure the total security of our clients’ confidential information.

As a back-office service provider, we manage all official data in an organized manner. Since it counts as the most important section of the healthcare industry. There are huge cost savings to outsourcing your back office process to a back office support solutions company. Back office outsourcing companies can give you top results at a lower cost compared to an in-house back office team.

Why Should I Outsource My Back Office?

Automating payable services to streamline vendor bills to payment cycle. Automating the collection and processing of all utility bills and validated through audit for accuracy.

Ensure that cost-efficiency is not their only feature but also high-quality service. IT support is one of the most critical functions in any company and one of the broadest outsourcing areas. It is essential since the team deals with queries or issues from customers in a professional manner. Outsourcing back-office functions allows companies to focus on their core competencies. While the management concentrates on the main areas of the business, their outsourcing partner focuses on the back-office support they need. As mentioned earlier, back-office functions can be quite costly due to overhead expenses for facilities, tools, and technological resources . Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Transaction Processing And Management

Further, our back-office representatives identify the key values of collected data to ensure improved business productivity. Our team of expert professionals assesses and determines the source information to build a user-friendly platform for your customers. Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency. Our leadership team is based in Cambridge, Massachusetts and in the Philippines. You’ll also have a dedicated team with an engagement manager who is responsible for making sure the team consistently exceeds your expectations.

back office outsourcing projects

Depending on your software needs, you might also need an IT specialist as part of this team to customize your payroll and accounting software. At the same time, you’ll have extra people on deck to cope with peak periods like end of financial year, high-sales promotional periods, and managing extra payroll for seasonal casuals. Here’s a fairly typical structure for a mid-sized company that wants to offshore all suitable roles. Keep your C-suite and senior managers local, and outsource all their supporting roles. Learn how offshoring improves your productivity and helps grow your business. A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.

This allows us to blend a lower-cost, web-based survey with a higher touch, telephone-based customer contact representative interview. In this scenario, people are automatically removed from the call list as they respond to the web-based request. An efficiency KPI was added to measure the handled time per submitted project. Goal times were set according to the complexity of each of the models being designed. In addition, a production KPI was added measure the percentage of completed models in relation to the number of requested models. Over the first two years the Average Handle Timedecreased by 60%, resulting inmore projects deliveredby hour. Here you can find the best providers for your requirements and your company.

back office outsourcing projects

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